| Dear Martin, Jim
dropped in to Parramatta Fernwood yesterday to deliver some equipment. During
the course of our conversation he mentioned some of the problems he's been having
with other Fernwood franchises in NSW. For the record,
Martin, I'd like to say how happy we at Parramatta Fernwood, are with Jim and
TFG in general. Last year we purchased about $130,000 worth of equipment from
TFG. We found the service, both before and after sales to be impeccable. Recently,
we had a small problem with an order of fitballs; our members insisted on a bigger
size. I found Jim's service was 'above and beyond' with regard to this matter.
Our call was promptly attended. Jim came out personally and deflated 20 fitballs
at the centre and reinflated 20 of the bigger sizes. This whole episode was not
a lot of fun for any of us. Through it all Jim remained both helpful and very
professional. I would recommend TFG to anyone in the
industry and we would not hesitate to enlist your services again, should the need
arise. Yours Sincerely Nalan
Young Fernwood Parramatta
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