Dear Martin,

Jim dropped in to Parramatta Fernwood yesterday to deliver some equipment. During the course of our conversation he mentioned some of the problems he's been having with other Fernwood franchises in NSW.

For the record, Martin, I'd like to say how happy we at Parramatta Fernwood, are with Jim and TFG in general. Last year we purchased about $130,000 worth of equipment from TFG. We found the service, both before and after sales to be impeccable. Recently, we had a small problem with an order of fitballs; our members insisted on a bigger size. I found Jim's service was 'above and beyond' with regard to this matter. Our call was promptly attended. Jim came out personally and deflated 20 fitballs at the centre and reinflated 20 of the bigger sizes. This whole episode was not a lot of fun for any of us. Through it all Jim remained both helpful and very professional.

I would recommend TFG to anyone in the industry and we would not hesitate to enlist your services again, should the need arise.

Yours Sincerely
Nalan Young
Fernwood Parramatta